FAQs

Q?How late is check in?
A.

Your reservation is guaranteed by your credit card and we will hold your room for the night of arrival. 

Q?What are the phone charges?
A.

LOCAL
All Local calls are free.

LONG DISTANCE
  

INTERNATIONAL

*Cost are rounded up to the nearest minute.

Q?What is the parking situation?
A.

The hotel is surrounded by parking lots. Nightly rates range from 10.00 to 20.00.

Q?What is the cancellation policy?
A.

• Your reservation is guaranteed for late arrival.
• Please contact us should you need to cancel your reservation.
• Cancellations are required 1 day prior to check in
• Cancellation penalties may apply.

Q?How much is long distance calling?
A.

FREE. Long distance calling within the United States is free. Another reason we want your stay to be hassle free and enjoyable.

Q?What kind of TV service is available?
A.

We have a flat screen TV with Cox cable in every room. We wanted to make your stay feel more like home. Free WiFi and Cable like you would have at home without the annoying menu and ads you see at most hotels.

Q?Is there Internet available?
A.

Yes, FREE Wifi is available in every room. We made it a point to make sure that every room could get a strong signal and have fast Wifi Speeds. Just ask the front desk for the password. In addition we have a workstation available for our guests with free internet access.

Q?What hours are the lobby open?
A.

We have someone working at the front desk 24-7 to make sure we can address any issues or concerns.

Q?What transportation is available?
A.

We provide one way service from  the airport only (no return) through Super Shuttle. Once at the airport, cross the skybridge to the shuttle stop. Catch a super shuttle to the Urban Boutique hotel at 1654 Columbia Street and tell the driver to come in for a voucher. No charge to the guest.

Q?Are there bikes we can rent?
A.

We have 6 beach cruisers available that can be rented at only $10 per day.

Q?Can I order movies through my cable box?
A.

Not at this time. This is why we have provided FREE wifi as many customers now prefer to stream their own movies and shows via Netflix, vimeo, hulu, or youtube.